All help · Plain text for an AI assistant
Your feedback inbox
Step 4 of setting up Kudos. Two minutes, most of it waiting for an email.
Nothing is sent to any of your clients until you finish step 6.
What this step decides
When Kudos asks a client how things went, they get two choices. One leads to your public Google listing. The other leads to a private feedback box that only you see.
This step sets where that private feedback lands.
It matters more than it looks. A client who is unhappy will often say so in that box and nowhere else, and that is the one message you want to read the same day.
It is not the same as your reply-to address
Easy to confuse, so worth being explicit. There are two different addresses in Kudos and they do different jobs.
| Reply-to (step 3) | Feedback inbox (this step) | |
|---|---|---|
| Set on | The shared sending path only | Every practice |
| Receives | A client hitting Reply in their mail app | A client filling in the private feedback box |
| Triggered by | The client choosing to write to you | The client using the feedback form on the review page |
They can be the same address, and for most practices they should be. But they are set separately, and setting one does not set the other.
The steps
- Enter the address where private feedback should land.
- Press to send a verification code. It arrives by email.
- The code expires in 15 minutes. Enter it on the same page.
- Once accepted, step 4 is done.
Use an address a person actually reads. A shared practice inbox is fine and is usually the right answer; a no-reply address is not.
If the code does not arrive
In order of likelihood:
- Check the spam or junk folder, and search your whole mailbox rather than just the inbox. In Gmail, search
in:anywhere Kudos. Mail that is filed rather than delivered looks identical to mail that never arrived, and this is the most common cause by a wide margin. - Wait two minutes. It is usually faster, but a queue is a queue.
- Check the address for a typo. Correct it and send a new code.
- If it is a practice-wide inbox, check whether a rule is filing anything from an unfamiliar sender.
Send a new code rather than retrying an old one. Codes expire, and an expired code and a wrong code give the same answer on purpose.
What each message means
| What you saw | What to do |
|---|---|
| That inbox is confirmed. You can receive private feedback there. | Nothing. Step 4 is done. |
| Code sent. It expires in 15 minutes. | Check your email, including spam. |
| That code did not work. It may have expired, so send a new one and try again. | Send a new code. This one sentence covers a wrong code, an expired one, an already-used one, and an address changed since it was sent. We do not say which, deliberately. |
| Too many attempts. Wait an hour, then send a new code. | Wait an hour. Trying harder will not help and sending another code immediately will not either. |
| We could not confirm that code. Try sending a new one. | Send a new code. |
| Too many codes sent. Wait an hour and try again. | Wait an hour. |
| That does not look like an email address. Check it and try again. | Check for a typo, a missing @, or a trailing space. |
| Enter the address first, then send a code to it. | Fill in the address box before asking for a code. |
| Finish the sending-address step first, then come back to this one. | Step 3 is not complete. Go back and finish it. |
| Sending is paused for your practice. Contact support to resume it. | Email support. This is not something the setup page can undo. |
| Something changed while you were on this page. Reload and try again. | Something about your account changed between loading the page and pressing the button. Reload. |
| Too many changes in a short time. Try again in an hour. | Wait an hour. |
| Only the account owner can change this. | Ask whoever created the Kudos account to do this step. |
| Only the account owner can do this. Sign in as the owner. | As above. |
| Your login is attached to more than one practice. Contact support. | Something is set up unusually on your account. Email support. |
| You were signed out. Sign in and try again. | Sign back in. |
| We could not save that address. Try again. | Try again. If it keeps happening, email support. |
| We could not send the code. Try again. | A temporary fault. Press the button again in a minute. If it keeps happening, email support. |
| We could not check that code. Try again. | A temporary fault. Enter the code again. If it has expired, ask for a new one. |
| We could not read your account. Reload and try again. | A temporary fault. Reload the page and start this step again. |
If you are using an AI assistant
What it can do for you
- Explain the difference between this address and the reply-to on step 3
- Walk you through finding a code that was filed rather than delivered
- Explain any message you have seen
What it cannot do
- Read your email. The code is in your inbox and only you can get it.